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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All TIM products

The group "New Technologies" offers for review the products of the plant TIM: collectors, assemblies, fasteners, household plumbing, filters and check valves, ball valves, valves, plumbing tools, safety fittings, measuring instruments, radiator fittings, electric underfloor heating, pipes, pipe fittings, threaded fittings, water and gas supply, pumping equipment, expansion tanks
  • Collectors and nodes TIM
    Collectors and nodes
    MS0310 et al.
  • Fasteners TIM
    Fasteners
    MB, FZ, etc.
  • Household plumbing TIM
    Household plumbing
    BM03 et al.
  • Filters and check valves TIM
    Filters and check valves
    JH-1011std, etc.
  • Ball valves and valves TIM
    Ball valves and valves
    W-HF, etc.
  • Plumbing tools TIM
    Plumbing tools
    FT, JT, etc.
  • Safety valves TIM
    Safety valves
    PS, JH, etc.
  • Measuring instruments TIM
    Measuring instruments
    Y50, Y-80, etc.
  • Radiator fittings TIM
    Radiator fittings
    RS, M331, etc.
  • Electric underfloor heating TIM
    Electric underfloor heating
    RTC et al.
  • Pipes TIM
    Pipes
    TPAP, TPEX, etc.
  • Pipe Fittings TIM
    Pipe Fittings
    XX-SM, etc.
  • Threaded Fittings TIM
    Threaded Fittings
    K-SF, SF, K-SM, etc.
  • Eyeliner for water and gas TIM
    Eyeliner for water and gas
    C-G26, C-G36, etc.
  • Pumping equipment TIM
    Pumping equipment
    AM-STP, W-DA, etc.
  • Expansion tanks TIM
    Expansion tanks
    HC, VCF, etc.

NEW TECHNOLOGIES GROUP

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